Human Resources Generalist

Job Description

Go Back

1. Job Summary
   1. Salaried, exempt, non-commissioned, non-supervisory position. This is a professional position where a professional demeanor, the ability to handle confidential information, and the use of good judgement are required.
   2. Primarily responsible for performing staff relations, recruiting, and administering Canyon Ranch policies, procedures, and HR programs
   3. Supervised by the Director of Human Resoures.
2. Responsibilities
   1. Essential Duties
      1. Advises and counsels staff and management on staff relation matters including:
      2. Sharing and interpreting, when necessary, the guidelines of Canyon Ranch policies and procedures, as well as state and federal laws.
      3. Ensuring that coaching and disciplinary action is administered appropriately and fairly
      4. Monitoring performance reviews and salary adjustments to ensure they are done equitably and within guidelines
      5. Reviewing and participating in terminations to ensure action is appropriate and documentation supports termination
      6. Performing unbiased investigations and providing appropriate resolution to claims of harassment, discrimination, or any other claim of unfair treatment or in response to any staff member concern.
      7. Performs various recruiting activities to fill open positions including:
      8. Working with hiring managers and Employment Manager to develop or update job descriptions, to establish appropriate screening and interviewing methods, and to determine best recruiting and advertising strategies
      9. Working with Benefits and Compensation Manager to ensure compensation is competitive with current market.
      10. Screening applications and interviewing candidates
      11. Coordinating and conducting employment verification and reference checks, background investigations, and drug screenings and physicals.
      12. Coordinating and making job offers
      13. Arranges for Temporary Service help as needed
      14. Conducts New Hire Orientation on rotating basis
      15. Creates and maintains proactive programs to ensure staff members views, problems, issues, concerns, etc. are heard and addressed as needed
      16. Administers Lifeline Program and processes requests
      17. Handles unemployment claims, including pulling together appropriate documentation, working with Unemployment Representatives in putting cases together, coordinating witnesses and testimony, and participating in hearings.
      18. Conducts exit interviews and sets up and generates reports on results, trends, and other information
      19. Maintains accurate documentation and records for all matters handled
      20. Adheres to and exemplifies Canyon Ranch standards for guest service
      21. Maintains positive working relationships with all Canyon Ranch staff members and any external customer that comes into contact with the HR Department or Canyon Ranch.
      22. Maintains consistent attendance and adheres to schedules as assigned
   2. Additional Duties
      1. Serves as back up to Benefits and Compensation Manager, and maintains working knowledge of Canyon Ranch benefits and compensation programs.
      2. Makes recommendations for new programs, policies, training, and development opportunities for management and other staff.
      3. Conducts training sessions and facilitates meetings as needed
      4. Undertakes and performs special projects and assignments as assigned
3. Qualifications
   1. Bachelors degree in Human Resources, Business, Management or equivalent education and/or experience
   2. PHR or equivalent HR certification preferred
   3. Experience
   4. Three or more years of HR Generalist experience, including recruiting experience. Bilingual (Spanish/English) experience strongly preferred
   5. Previous training and/or public speaking experience preferred
   6. One or more years experience with Microsoft Word, Excel, and Outlook. Experience with entire Microsoft Office package preferred.
   7. Knowledge, Skills and Abilities
   8. Expert knowledge of federal and state labor laws and common HR practices and procedures
   9. Excellent customer service and positive interpersonal skills, including ability to facilitate and mediate sensitive and/or confrontational matters and to provide coaching and counseling in a productive and effective manner
   10. Ability to develop and maintain good working relationships with all levels of Canyon Ranch staff, vendors, guests, and government agencies.
   11. Excellent verbal and written communication skills, including strong writing and editing abilities and outstanding presentation skills, including ability to professionally speak in public and in front of groups
   12. Proficiency in Microsoft Word, Excel, Power Point and Outlook, and proficiency or the ability to learn quickly with little assistance other software packages
   13. Strong analytical and problem solving abilities
   14. Good judgement skills and the ability to handle and maintain confidential information
   15. Strong organizational skills and attention to detail
   16. Ability to effectively handle multiple tasks simultaneously with frequent interruptions
   17. Bilingual (Spanish/English) abilities strongly preferred

   ---

   Return to Top