Canyon Ranch Health Resorts

Medical Office Manager

Job Description

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  1. Job Summary
    1. Primarily responsible for assisting the Medical Administrator and physicians in maintaining smooth daily operations, and planning, implementing, and evaluating short and long-term departmental goals. Assists with daily administrative functions.
  2. Responsibilities
    1. Essential Duties
      1. Identifies, researches, evaluates, and resolves complex administrative and operational situations.
      2. Recruits, trains, evaluates, and counsels clerical staff. Cross-trains among several clerical areas to supervise and provide adequate coverage.
      3. Designs and implements training to clerical staff in computer software and hardware yet to be implemented; trains new clerical staff in CLS; and acts as department resource in resolving computer and training issues.
      4. Establishes a system to track areas of responsibility, follow-up and deadlines for multiple projects.
      5. Analyzes administrative and operational functions, implements appropriate changes and system improvements.
      6. Assists physicians in non-medical functions, which may include, but are not limited to, coordinating meetings, responding to internal and external inquiries, and setting up lectures and presentations.
      7. Maintains current knowledge of Medicare billing procedures; consults with guests to product superbills and resolve insurance questions; keeps current on electronic Medical billing.
      8. Execute bi-weekly departmental payroll and maintains accurate payroll records.
      9. Attends and participates in departmental and interdepartmental meetings and committees.
      10. Oversees procurement of office supplies; manages and controls expenditures within department budget.
      11. Prepares presentations and workshops using PowerPoint.
      12. Attends job-related training, in-services, and courses as appropriate to job responsibilities.
      13. Prioritized, delegates, and oversees department workload.
      14. Perform other duties as required.
    2. Additional Duties
  3. Qualifications
    1. Knowledge of administrative principles and practices.
    2. Knowledge of supervisory practices and principles.
    3. Skill in planning, analyzing, and coordinating activities and establishing priorities.
    4. Skill in use of personal computers, Microsoft Office (Word, Excel, PowerPoint), Internet utilities, and e-mail systems. Also preferred is experience with a main-frame system.
    5. Ability to problem-solve and make decisions.
    6. Ability to communicate effectively.
    7. Must possess degree or certificate in business related field and 3 years of directly related administrative experience in a medical office setting, or five years of directly related administrative experience.

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